Resources
Guides, infographics, and news. Everything you need to run a smarter billing operation.
Guides & Downloads
Introduction to Medical Billing
A free 30-page guide to the medical billing process from start to finish. Covers HIPAA, procedure codes, claim submission, insurance types, and EDI — essential reading for new billers and a solid refresher for experienced teams.
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RCM 101
A plain-language overview of the full revenue cycle: insurance verification, coding, claim submission, denial management, and payment posting. A great starting point for anyone new to RCM.
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RCM Practice Health & Performance Assessment
A diagnostic checklist for medical practice and billing leaders.
COMING SOON!
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Infographics
Lifecycle of a Medical Claim
Follow a claim from submission through clearinghouse review, payer evaluation, and final status, including what happens when it gets rejected or denied. A quick visual reference every biller should have handy.
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More on this topic » The Lifecycle of a Medical Claim: From Submission to Resolution
Portal Overview
The Complete POPS™
Experience
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See the full POPS™ patient journey in one clean visual. From scheduling and registration through the visit and payment, every step is automated and connected. One seamless experience for your patients and one automated workflow for your team.
Education
Support Your Billing Team
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Your billing team is only as effective as the environment around them. This infographic covers six ways to set them up for success, plus the key metrics to track: clean claim rate, days in A/R, denial rate, and net collection.
More on this topic » The Many Hats of Medical Billers
Education
Hidden Leaks in Your
Revenue Cycle
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The most expensive problems in your revenue cycle are often the ones you can't see. This infographic identifies the common workflow gaps that quietly erode cash flow across scheduling, billing, and collections.
More on this topic » The Hidden Cost of “Good Enough” In Your Revenue Cycle
Education
Feature
Real-Time Claim Status vs
The ‘Old Way’
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See the difference between chasing claim status the old way (hold music, portal passwords, manual notes) and how OpenPM's Real-Time Claim Status handles it automatically. Spoiler: one of them involves a coffee break.
Payments
POPS™ Billing vs Traditional Patient Billing
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Traditional billing relies on manual follow-up and delayed payments. POPS™ automates the patient payment process from notification to posting, condensing your A/R cycle and eliminating manual workflows along the way.
Reg & Sched
POPS™ Registration & Scheduling vs
The Manual Process
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Traditional scheduling ties up your staff before a patient ever walks through the door. This infographic shows how POPS™ handles scheduling and registration automatically, from the first click on your website through appointment confirmation.