Multiple teams at Open Practice are dedicated to your success with OpenPM as your RCM software

Your OpenPM Teams

Our clients are at the heart of everything we do. We prioritize their success, fostering lasting relationships built on trust and collaboration. Whether you’re a new user or a long-standing client, we provide tailored support every step of the way.

Meet our client-facing teams:

The OpenPM Implementation Team walks your through onboarding and training with OpenPM
Our Implementation Director and their team are here to get you up and running on OpenPM

Implementation

Our Implementation and Training Specialists work side-by-side with you through each area of OpenPM.

We begin by reviewing your current workflows and processes to understand your unique needs and identify areas where OpenPM can enhance efficiency. Our team will guide you through every step of the transition from your old system, ensuring a smooth and seamless changeover.

Support for OpenPM is entirely US-based and is staffed by former billers, NOT just drones reading off a screen
Open Practice's Support Manager and her team are here to help when you need them

Support

Our live Support Team is standing by should you run into any issues or questions that require prompt attention.

Entirely US-based, available via phone and within OpenPM, our staff of highly trained former medical billers are ready to help tackle any questions that arise.

Open Practice's Account Management team are dedicated to your success and answering any non-support related questions
Open Practice's Client Services Manager and their team believe in "white glove" service

Account Management

An Account Manager is assigned to you and serves as your single point of contact.

Your Account Manager is available for all non-support related issues and is focused on your success. Recommendations such as additional features or workflow tips to optimize OpenPM and benefit your revenue collection efforts is our goal.

OpenPM's extensive Help Center and AI assistant, Minerva, are available at all times
OpenPM's extensive Knowledge Base and AI assistant, Minerva, are available at all times

Knowledge Base &
AI Assistant

Expert Guidance, Powered by Minerva

Get instant support without ever leaving OpenPM. Minerva, our built-in AI assistant, has full access to our extensive knowledge base to provide you with fast, accurate answers 24/7. From detailed walk-throughs to quick "how-to" tips, Minerva ensures the information you need is always just a question away.

Buzz the dog is Open Practice's Chief Happiness Officer

Once you meet us, you’ll LOVE us!

Struggling with billing or workflows? Let’s identify your challenges and customize a solution - book a quick call now.

Schedule a Call Now

What do our clients think?

  • Susan, Billing Manager

    “Working with Open Practice has been so refreshing, I can’t even tell you how enjoyable it is. You guys have thought of everything!”

  • Keshia, Practice Biller

    “Each representative presented themselves in the most professional yet personable manner. I am so happy to have purchased this software. I would highly recommend OpenPM because they have the best representatives.”

  • Rene, Clinic Biller

    “The Help Center is great! Other systems say you can find things but I never could. In yours, I actually find what I’m looking for and multiple articles on the same subject! So helpful! Love it!”