Your OpenPM Teams
Our clients are at the heart of everything we do. We prioritize their success, fostering lasting relationships built on trust and collaboration. Whether you’re a new user or a long-standing client, we provide tailored support every step of the way.
Meet our client-facing teams:
Implementation
Our Implementation and Training Specialists work side-by-side with you through each area of OpenPM.
We begin by reviewing your current workflows and processes to understand your unique needs and identify areas where OpenPM can enhance efficiency. Our team will guide you through every step of the transition from your old system, ensuring a smooth and seamless changeover.
Support
Our live Support Team is standing by should you run into any issues or questions that require prompt attention.
Entirely US-based, available via phone and within OpenPM, our staff of highly trained former medical billers are ready to help tackle any questions that arise.
Account Management
An Account Manager is assigned to you and serves as your single point of contact.
Your Account Manager is available for all non-support related issues and is focused on your success. Recommendations such as additional features or workflow tips to optimize OpenPM and benefit your revenue collection efforts is our goal.
Knowledge Base &
AI Assistant
Expert Guidance, Powered by Minerva
Get instant support without ever leaving OpenPM. Minerva, our built-in AI assistant, has full access to our extensive knowledge base to provide you with fast, accurate answers 24/7. From detailed walk-throughs to quick "how-to" tips, Minerva ensures the information you need is always just a question away.
Once you meet us, you’ll LOVE us!
Struggling with billing or workflows? Let’s identify your challenges and customize a solution - book a quick call now.
What do our clients think?
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Susan, Billing Manager
“Working with Open Practice has been so refreshing, I can’t even tell you how enjoyable it is. You guys have thought of everything!”
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Keshia, Practice Biller
“Each representative presented themselves in the most professional yet personable manner. I am so happy to have purchased this software. I would highly recommend OpenPM because they have the best representatives.”
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Rene, Clinic Biller
“The Help Center is great! Other systems say you can find things but I never could. In yours, I actually find what I’m looking for and multiple articles on the same subject! So helpful! Love it!”