POPS™ Portal: Automated Patient Workflows
Smarter Patient Engagement.
Less Administrative Work.
POPS™ (Patient Online Payments & Scheduling) helps practices automate scheduling, registration, reminders, payments, and patient communications—all from within OpenPM.
One Portal. Five Automations.
Online
Scheduling
Allow patients to schedule appointments online 24/7 using real-time availability. Maintain complete control over providers, appointment types, and provider-specific scheduling rules.
Patient
Registration
Replace clipboards and manual data entry with secure digital intake forms completed before the patient arrives. Practices can provide a tablet for in-office check-in when forms haven't been completed in advance. *Coming soon!
Appointment
Reminders
Reduce no-shows with automated appointment reminders delivered through text, email, and voice notifications.
Online
Payments
Make it easy for patients to pay balances and copays online using a credit card, Apple Pay, or Google Pay. Credit cards can be a saved payment method/card on file.
Balance
Notifications
Send automated balance notifications by text and email, helping patients pay sooner while reducing reliance on paper statements.
Native to OpenPM. No Third-Party “Bolt-Ons.”
Why Native Matters
Don't fight with mismatched software syncs or pay for extra vendors. Unlike third-party patient engagement platforms that require interfaces, synchronization, or duplicate databases, POPS™ is built directly into OpenPM.
Payments post automatically in real time
Online appointments update your schedule instantly
Patient information flows directly into OpenPM
No duplicate entry
No manual reconciliation
POPS™ updates in real-time because it lives in the software you already use.
The result? Less administrative work, fewer errors, and a smoother experience for both staff and patients.
Activate Only What You Need
Every practice has different priorities. POPS™ allows you to activate the modules that fit your workflow today and expand as your needs evolve.
Digital Billing & eStatements
Immediate Collections: Text and email balance notifications condense your A/R cycle.
Modern Pay: Seamlessly accepts Apple Pay, Google Pay, and credit cards.
Safer Payment Collection: Patients enter payment information directly through a secure online portal, reducing the risks associated with collecting credit card numbers over the phone.
Smart Online Scheduling
Total Control: You dictate exactly what types of appointments are accepted online.
Branded to You: A custom scheduling link embeds seamlessly on your website.
Fill Open Slots: Automatically surface last-minute cancellations to keep your waiting room full.
Intake & Automation
Digital Pre-Registration: Patients complete intake forms online before their visit.
Multichannel Reminders: Custom email, text, and voice notifications crush no-show rates.
Zero Data Entry: Payments, forms, and appointments post directly to OpenPM in real time.
Rising postage costs are only part of the problem.
Paper statements, manual payment posting, phone calls, and patient follow-up all consume valuable staff time and operating dollars.
POPS™ helps practices shift routine patient communications to automated digital workflows, reducing administrative costs while improving the patient experience.
By replacing even a portion of paper statement volume with digital notifications and self-service payments, practices can reduce expenses and accelerate patient collections.
Every balance requires an average of 3.3 paper statements before it is paid in full. When you factor in the upcoming postage rate hikes, specialized dual-window envelopes, paper, and toner, the overhead adds up fast.
Here is how the annual costs break down when compared to moving those workflows to eStatements and digital notifications via POPS™:
The Math: Paper Statements vs. POPS™
500 Statements per Month
2,000 Statements per Month
Beyond the Hard Dollars: The savings extend far beyond postage. Because POPS™ is built directly into OpenPM, patient payments are posted automatically in real time, helping practices reduce manual work, improve accuracy, and eliminate the time spent researching payment discrepancies later.
Patients expect the convenience of digital self-service.
POPS™ delivers a secure, easy-to-use experience that helps patients schedule appointments, complete forms, receive reminders, and make payments from any device.
Because POPS™ is part of OpenPM, your team works from a single system instead of managing multiple disconnected tools.
Ready to Reduce Administrative Work
and Improve Patient Collections?
See how POPS™ can streamline patient scheduling, registration, reminders, payments, and communications inside of OpenPM.
From the Front Desk:
How POPS™ Changes Daily Workflows
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Danielle Miller, Pasadena Orthopedics
“POPS™ works so well I don't even notice it exists, we've never had a patient complaint about a payment, or it not showing up in the system. I love that it opens it's own batches for posting and I only have to close them at the end of the day. I love things that work and I don't even know it's working! It not only makes our lives easier, but our patients lives easier.”
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David Swiercz, Healthcare Automation, Inc.
“What used to take days of manual work now happens automatically, every day, without anyone touching it. We didn’t need to build a bot—the system already is the bot. Payments are posting the same day statements go out. That never happened in our old workflow. A balance can be billed, paid, and posted within three days instead of sitting for 10 to 30. This is where you really see the value: fewer phone calls, no manual posting, and faster cash.”
FAQs
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Instantly. Because POPS™ lives directly inside OpenPM, it completely eliminates the lag times and manual sync routines required by third-party "bolt-on" systems. When a patient pays online, the payment automatically posts to the ledger in real time with zero staff intervention.
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Never. Patients access their statements, scheduling, and forms via a secure, mobile-friendly web link branded entirely to your practice. No downloads or password resets required.
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No. POPS™ is completely a la carte. For example, you can activate just digital billing today to beat the postage hike, and turn on online scheduling or registration forms whenever your practice is ready.
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Absolutely. Patient privacy and financial security are built into the core of our platform. POPS™ utilizes 100% HIPAA-compliant data encryption for all digital registration forms and clinical communications, alongside PCI-compliant payment processing to ensure every credit card, Apple Pay, and Google Pay transaction is completely secure.
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You won't leave anyone behind. POPS™ allows you to transition your tech-forward patients to eStatements instantly to cut costs, while seamlessly maintaining traditional paper printing rules for the patients who still require or prefer physical mail. You have total control over the workflow.
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Because POPS™ is built natively inside OpenPM, there is no messy implementation, IT bottleneck, or third-party software to install. We simply activate the specific modules you want, and they work instantly with your existing system data.