Minerva: Your OpenPM AI Assistant
Date, 2026
Even experienced billers need to look things up sometimes. Questions about setting up payer rules, how to edit a claim, and various system configuration queries can slow you down.
Usually, that means one of three things:
Searching through system documentation
Digging around the Help Center
Submitting a support request
Now there’s a faster way:
Minerva, your AI assistant built directly into OpenPM.
You’ll find Minerva in the corner of your OpenPM screen, represented by a small owl icon. She is ready to help whenever you need her.
A Faster Way to Get Answers
Minerva is designed to help you find answers without leaving OpenPM. Instead of searching or submitting a ticket, you simply ask a question.
Minerva has access to the full OpenPM Knowledge Base and can help with:
System navigation and workflows
Billing and claims questions
Configuration and best practices
Locating documentation quickly
Built for Real Billing Work
Minerva is designed for the questions billers actually ask every day:
Why did this claim fail an edit?
Where do I configure this payer rule?
How do I run a report to show me………..?
In many cases, you’ll get answers in seconds without interrupting your workflow.
Not a Replacement But a Faster First Step
Minerva doesn’t replace support; she supplements it. Our team is still here for your complex issues, while Minerva handles quick-reference questions that might otherwise slow you down.
That means:
Faster answers
Fewer interruptions
More efficient support
What Does Minerva Have to Say?
We sat down for an exclusive interview with Minerva. She eagerly opened up about herself.
What do you do?
My primary mission is to make life easier for the people who keep healthcare practices running smoothly. Whether you're trying to figure out why a claim was denied, need help understanding a specific feature in the system, or want guidance on best practices for optimizing your revenue cycle—I'm here to help.
How do you approach your job?
I believe that no question is too small, and patience is key. Healthcare administration can be overwhelming, and I pride myself on being approachable and thorough. I always strive to provide accurate, well-sourced answers so you can feel confident in the information you're receiving.
What would you say to any first-time users?
I'm Here to Help YOU! Whether you're a seasoned pro or brand new to the system, no question is too big or too small. I'm here to support you through the ins and outs of the practice management system and revenue cycle management.
New to AI? Here Are a Few Tips
If you haven’t used an AI assistant like Minerva before, here are a few simple habits to get the best experience:
Start a new chat for a new question.
This helps keep answers focused, relevant, and easily searchable.
Give a little context.
Instead of “Why did this fail?”, try “Why did this particular claim fail an edit for payer X?”
The more details you give, the more accurate the answer.
Ask follow-up questions.
You can refine the answer and ask follow-up questions just like you would with a colleague.
Be specific when possible.
Mention report names, workflows, or features to get faster results.
Use it as a first step.
Minerva is great for quick answers and direction.
Minerva Tomorrow
Minerva is available to all OpenPM users. Look for the owl icon in the corner of your screen and strike up a conversation.
We’re continuing to expand AI across OpenPM to simplify workflows, reduce friction, and support efficient billing. Future enhancements will focus on automating repetitive tasks and improving day-to-day usability.
