My name is Heather Washburn, and I’m an Account Manager with Open Practice. Over the last 10 years, working with OpenPM billing software, I’ve been lucky to wear many hats. I’ve worked directly with practices and billing companies to help create ‘best practice’ RCM workflows that boost efficiency and improve the patient experience.

With a background in medical billing, I also support practices and billers with questions about claims, denials, payments, and reporting in OpenPM. Before becoming an Account Manager, I spent six years as an Implementation Manager and Trainer, onboarding new practices. That role allowed me to build lasting client relationships—something I truly value.

I live in Mercersburg, PA, with my husband and several cats. When I’m not working, I enjoy spending time with family and friends, often over good food and music. You can also find me in my garden, trying to get things to grow.